Refund policy

At Esparria, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple return and refund process.

Return Eligibility

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase or order confirmation is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods
  • Gift cards
  • Personalized or custom-made products
  • Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 business days and the credit will automatically be applied to your original method of payment.

Please note that your bank or credit card provider may take additional time to process and post the refund.

Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank as processing times may vary

If you have done all of this and still have not received your refund, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue quickly.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item, please contact our support team.

How to Start a Return

To initiate a return, please contact our customer support team:

Email: support@esparria.com
Phone: +1 (315) 202-9675

Our support team will provide instructions on how and where to send your return.

Contact Information

If you have any questions about our Refund & Return Policy, please contact us:

Esparria

Business Address:
65 Liberty Street
New York, NY 10006
United States

Customer Support:
Email: support@esparria.com
Phone: +1 (315) 202-9675

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)