Frequently Asked Questions

1. What is Esparria?

Esparria is a USA-based online store offering premium pet essentials designed for comfort, safety, and everyday functionality. We provide thoughtfully selected products that help pet owners care for their pets with confidence.

2. Where do you ship?

We currently ship within the United States only.
At this time, we do not offer international shipping.

3. How long does shipping take?

Order Cut-Off Time
5:00 PM (Eastern Time – ET)

Handling Time
1–3 business days (Monday–Friday)

Transit Time
Standard Shipping: 7–12 business days

Shipping Cost
Standard Shipping – $4.99

Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

4. Which shipping carriers do you use?

We partner with trusted carriers, including:

  • United States Postal Service (USPS)
  • FedEx
  • United Parcel Service (UPS)
  • UniUni

Carrier selection may vary depending on destination and availability.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking link provided to monitor your shipment.

6. Do you accept returns?

Yes. We offer a 30-day return policy on eligible items.

Items must be unused, in original packaging, and in resellable condition.

For full details and instructions, please refer to our Refund & Return Policy page.

7. When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds are issued to your original payment method within 5–10 business days.
Please allow additional processing time from your bank or payment provider.

8. Are your products safe for pets?

Yes. Our products are selected with pet comfort, durability, and safety in mind. We prioritize materials and designs suitable for everyday pet use.

9. How can I contact Esparria?

📧 Email: support@esparria.com
📞 Phone: +1 (315) 202-9675

📍 Business Address:
65 Liberty Street
New York, NY 10006
United States

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time – ET)